Privacy Policy

This Privacy Policy applies to the services of Ivory Rose Boutique London, reachable via info@ivoryroseboutiquelondon.com. We respect the privacy of our customers and ensure that all personal information you provide is treated with the highest level of confidentiality.

Information We Collect

When you visit our website, place an order, or contact us, we may collect the following personal information:

  • Full name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment details (processed securely by third-party payment providers; we do not store full payment information)

  • IP address

  • Device and browser information

  • Order history and purchase behaviour

  • Website activity (such as pages viewed and interaction data)

How We Use Your Information

We collect and use your personal data for the following purposes:

  • To process and fulfil orders

  • To arrange shipping and delivery

  • To provide customer service and respond to enquiries

  • To send order confirmations, updates, and important service-related communications

  • To improve our website, services, and customer experience

  • To prevent fraud and ensure secure transactions

  • To comply with legal and regulatory obligations

We only use your data when there is a lawful basis to do so.

Sharing Your Information with Third Parties

Your personal data is shared only when necessary to operate our business, including with:

  • Payment service providers

  • Shipping and logistics partners

  • Website hosting and technical service providers

  • Analytics and marketing tools (where consent is given)

We do not sell, rent, or trade your personal information to third parties.

All third parties are required to handle your data securely and in accordance with applicable privacy laws.

Cookies

Our website uses cookies to:

  • Ensure proper website functionality

  • Analyse website traffic and performance

  • Improve user experience

  • Support marketing and advertising efforts

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect website functionality.

Your Rights

You have the right to:

  • Request access to your personal data

  • Request correction of inaccurate or incomplete data

  • Request deletion of your personal data

  • Object to or restrict certain data processing

  • Request data portability

To exercise any of these rights, please contact us using the details below.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact us:

Business Name: Ivory Rose Boutique London
Email: info@ivoryroseboutiquelondon.com

Customer Support Hours:
MON – FRI: 09:00 AM – 06:00 PM
SAT – SUN: 10:00 AM – 05:00 PM