Terms & Conditions

These Terms & Conditions apply to all purchases made through the website of Ivory Rose Boutique London.
By accessing our website and placing an order, you agree to be bound by these Terms & Conditions.

Applicability

These Terms & Conditions apply to all offers, orders, and agreements made via our website.
By placing an order, you confirm that you have read, understood, and agreed to these Terms & Conditions.

Product Information

We make every effort to display our products as accurately as possible, including descriptions, images, and pricing.

  • Product images are for illustrative purposes and may vary slightly in colour or appearance due to lighting or screen settings.

  • Minor errors, typographical mistakes, or inaccuracies may occur.

  • Ivory Rose Boutique London reserves the right to correct any errors without prior notice.

Orders & Payment

  • Orders are processed only after full payment has been successfully received.

  • Available payment methods may vary depending on your country or location.

  • Customers are responsible for ensuring that the selected payment method is valid and authorised.

  • We reserve the right to refuse or cancel any order in case of suspected fraud, payment issues, or misuse.

Processing & Delivery

  • Processing Time: 1–3 business days

  • Estimated Shipping Time: 3–7 business days (depending on destination)

  • Orders are shipped directly from our international suppliers, including suppliers located in China.

Please note:

  • Delivery times are estimates and may vary due to customs clearance, courier delays, or external circumstances.

  • Ivory Rose Boutique London is not responsible for delays beyond our control.

Cancellations, Returns & Refunds

All rules regarding cancellations, returns, and refunds are outlined in our separate Returns Policy.
We strongly advise reviewing this policy before placing an order.

Liability

  • Ivory Rose Boutique London is not liable for loss, damage, or delays once a shipment is marked as delivered by the carrier.

  • Customers are responsible for providing a complete and correct shipping address.

  • Orders delivered to the address provided at checkout are considered successfully delivered.

  • Any address errors must be reported within 24 hours of placing the order.

Intellectual Property

All content on this website, including but not limited to:

  • Text

  • Images

  • Logos

  • Graphics

  • Layout and design

is the intellectual property of Ivory Rose Boutique London and may not be copied, reproduced, distributed, or used without prior written permission.

Complaints Procedure

If you have a complaint or concern, please contact us in writing:

Email: info@ivoryroseboutiquelondon.com

We aim to respond to all enquiries and complaints within 5 business days.

Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales, without regard to conflict of law principles.

Amendments

Ivory Rose Boutique London reserves the right to amend or update these Terms & Conditions at any time.
Any changes will take effect immediately upon publication on our website.

Customer Support Hours:
MON – FRI: 09:00 AM – 06:00 PM
SAT – SUN: 10:00 AM – 05:00 PM